Returns & Refund Policy

Returns & Refund Policy

At London CBD Wholesale, we are committed to providing high-quality CBD products and excellent customer service. Please read our returns and refund policy carefully.

Wholesale Returns Policy

We understand that occasionally issues may arise with wholesale orders. We want to ensure your complete satisfaction with every purchase.

Eligibility for Returns

Returns are accepted under the following conditions:

  • Products are damaged or defective upon arrival
  • Incorrect products were shipped
  • Products do not match the description or specifications
  • Items must be unopened and in their original packaging
  • Returns must be requested within 14 days of delivery

Non-Returnable Items

Due to the nature of CBD products and health regulations, we cannot accept returns on:

  • Opened or used products
  • Products without original packaging or labels
  • Custom or special orders
  • Products purchased on clearance or final sale

How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our wholesale team within 14 days of receiving your order
  2. Provide your order number and details of the issue
  3. Include photos if products are damaged or defective
  4. Wait for return authorization before shipping items back

Please do not return products without prior authorization, as unauthorized returns may not be accepted.

Refund Process

Refund Timeline

Once we receive and inspect your returned items:

  • Approved refunds are processed within 5-7 business days
  • Refunds are issued to the original payment method
  • Bank processing times may vary (typically 5-10 business days)
  • You will receive email confirmation once your refund is processed

Refund Amount

Refunds will include:

  • Full product cost for defective or incorrect items
  • Original shipping costs (if the error was ours)

Refunds will not include:

  • Return shipping costs (unless the error was ours)
  • Products that don't meet return eligibility criteria

Damaged or Defective Products

If you receive damaged or defective products:

  • Contact us immediately with photos of the damage
  • We will arrange for replacement or full refund
  • We cover return shipping costs for our errors
  • Replacements are shipped as quickly as possible

Incorrect Orders

If you receive incorrect products:

  • Notify us within 48 hours of delivery
  • We will arrange collection of incorrect items
  • Correct products will be shipped at no additional cost
  • No return shipping fees for our mistakes

Exchanges

We currently do not offer direct exchanges. If you need different products:

  1. Request a return for eligible items
  2. Receive your refund
  3. Place a new order for desired products

Wholesale Account Credits

In some cases, we may offer account credits instead of refunds:

  • Credits can be used for future wholesale orders
  • Credits do not expire
  • Credits are applied automatically at checkout

Quality Guarantee

All our CBD products are:

  • Third-party lab tested for quality and compliance
  • Stored in optimal conditions
  • Checked before dispatch
  • Backed by our commitment to excellence

Contact Us

For returns, refunds, or any questions about this policy:

  • Email our wholesale team
  • Include your order number and account details
  • We respond to all inquiries within 24 hours

Policy Updates

We reserve the right to update this returns and refund policy at any time. Changes will be posted on this page with the revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Last Updated: November 2025

Thank you for choosing London CBD Wholesale as your trusted CBD supplier. We value your business and are committed to your satisfaction.